Hidden Networks of Care - Using Digital Tools to Manage Patient Care

Clinical work depends on timely coordination among healthcare professionals. This research examines large-scale secure messaging networks linked to electronic health record systems, focusing on how network structure relates to messaging behaviors in care delivery settings.

Selected Papers

Networked behaviors associated with a large-scale secure messaging network: Cross-sectional secondary data analysis

Baratta, L. R., Xia, L., Lew, D., Eiden, E., Wu, Y. J., Contractor, N., … & Kannampallil, T. (2025). JMIR Medical Informatics, 13, e66544.

Secure messaging has become a preferred mode of asynchronous clinician communication, creating large-scale networks that can be analyzed to understand how interaction structures relate to messaging behaviors. Using EHR-integrated secure messaging data from a large Midwestern health system (14 inpatient and 282 outpatient locations over six months), this study characterizes a large-scale secure messaging network and its association with healthcare professionals’ messaging behaviors.